We provide free global shipping via FedEx or UPS express air delivery. The shipping time varies depending on your location, but in general, it takes around 4-6 weeks from the time you place your order until you receive your doll. In some cases, it may take up to 8 weeks for certain manufacturers. The custom manufacturing process typically requires 1-5 weeks.

Once your doll is shipped, you’ll receive an email with tracking details so you can monitor her journey.

SHIPPING INFORMATION

• 100% Free Shipping: Enjoy free delivery on all orders over $189—we cover the cost!

• Signature Required: You must sign for the package upon arrival to ensure secure delivery.

• Flexible Pickup Options: If you won’t be home, you can request to have your package held at a nearby FedEx or UPS location for pickup.

• Discreet Packaging: Every order is shipped in plain, unmarked cardboard boxes for complete privacy. Packages are tightly sealed to protect both your doll and your confidentiality.

• Estimated Delivery Time: Please allow at least 8 weeks for your order to arrive. If it has been over 8 weeks, contact us at support@ecdoll.com with your order details, and we’ll review the status.

• Uncontrollable Delays: The delivery time provided is an estimate, and most orders arrive earlier than expected. However, delays due to customs clearance or extreme weather (e.g., winter storms, hurricanes) can occur. Once your doll is shipped, we no longer have control over transit times, but if you have any special requests, let us know, and we’ll do our best to assist.

IMPORT TAXES & CUSTOMS DUTIES

In some regions, import taxes may apply upon delivery, typically ranging between $100-$150 USD. However, we take care of these costs in most cases. In certain countries, buyers are responsible for these fees, but rest assured—we’ll support you throughout the process.

We Cover Import Taxes & Duties in the Following Countries:

• North America & Europe: Australia, Austria, Belgium, Bulgaria, Canada, Croatia, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Italy, Latvia, Lithuania, Luxembourg, Netherlands, Poland, Portugal, Russia, Slovakia, Slovenia, Spain, Sweden, United Kingdom, and the United States.

• Asia & the Middle East: Cambodia, Hong Kong, Indonesia, Japan, Malaysia, Myanmar, Philippines, Singapore, Taiwan, Thailand, UAE, Vietnam.

Countries Where Buyers Cover Import Fees:

Chile, Colombia, Mexico, Norway, Puerto Rico, Romania, South Africa, South Korea, Switzerland.